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The escalation team may give priority to cases involving refunds, delays, and denied boarding. Their phone numbers are +855–660–4192 (US) and +44-808-175-7375 (UK OTA). Lufthansa states that you can still escalate through +1-855-660-4192 (US) or +44-808-175-7375 (UK OTA) if you made your reservation through a third-party agent.

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